Loan Survey

Dear Customer, as part of our initiative to improve our services, kindly rate your App, website online loan application experience by answering the below questions.


How would you rate the overall ease of use of our digital journey?
On a scale of 1 to 5 (1 being extremely difficult and 5 being extremely easy)
How much time did it take to connect you to an officer?
On a scale of 1 to 5 (1: Very Slow, 5: Very Fast)
Did you encounter any issues until getting the approval? If yes, please mention them.
Did you need any help from our sales agent? Or did you complete the journey unassisted?
Did you need help from an agent?
How much time did it take you to get your items once you visited the merchant cashier?
Were the messages (SMS, notifications) you received clear?
Will you use our service again?
Will you recommend our service to others?