Loan Survey

Dear Customer, as part of our initiative to improve our services, kindly rate your App, website online loan application experience by answering the below questions.

Name *

Phone number *

How would you rate the overall ease of use of our digital journey?

Digital journey

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

On a scale of 1 to 5 (1 being extremely difficult and 5 being extremely easy)

How much time did it take to connect you to an officer?

Time to connect *

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

On a scale of 1 to 5 (1: Very Slow, 5: Very Fast)

Did you encounter any issues until getting the approval? If yes, please mention them.

Issues till approval *

• Yes
• No

Issues *

Did you need any help from our sales agent? Or did you complete the journey unassisted?

Help needed *

• Yes
• No I didn’t need assistant

Did you need help from an agent?

Help from agent *

• Yes
• No

How much time did it take you to get your items once you visited the merchant cashier?

Time needed *

• 10 Minutes
• 15 Minutes
• 30 Minutes
• An hour
• More than an hour

Were the messages (SMS, notifications) you received clear?

Messages *

• Yes
• No

Will you use our service again?

Use again *

• Yes
• No

Will you recommend our service to others?

Recommend *

• Yes
• No

Send